Frequently Asked Questions (FAQ) - General Website

Q. How do I place a listing?
A. Click on the yellow “Get Listed For FREE” button at top right of the website and follow the prompts

Q. Are my listings shown in other categories?
A. FREE listings are only in one category, you can select more categories (max 3) at no additional costs

Q. Can I upgrade my listing?
A. Yes there are paid options, payment will be through payment gateway – Secure Pay or Credit Card

Q. I see you have publications, is it possible to advertise in these?
A. Yes enquire here

Q. I have lost my password how do I retrieve it?
A. Click on “Forgotten Password” and enter your email address, a link will be sent to your email address giving you access to either change of retrieve your password

Q. Are my personal details shared with any other company?
A. We, and/or our authorised Third Party Service Providers and Advertisers, may if they choose to automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described in Items 4 and 8 of our Privacy Policy.

Q. How do I promote my event to be a priority listing in the 'What's Hot Now' section?
A. This can be done in listing process once you've created your listing. OR
B. Instructions to promote your event to ‘What’s Hot Now’ on the website after you've created your listing:

  1. Login/register
  2. Click on ‘My What's On’ link on the top of the website
  3. Click on ‘Manage Listings’ button, and select the relevant category (Event, Travel or Venue) right side, second button down
  4. Click on the "+" button on the left of the event you wish to promote to ‘What’s Hot Now’
  5. Click on ‘promote now’ button
  6. You will then have options to either promote your listing to "Homepage & State" or "Category & State"
  7. Select date range (Start Date and End Date) of your promotion duration.
  8. Check "I Agree to the Terms and Conditions"
  9. Click ‘Submit Order’ button, bottom left
  10. Follow payment prompts

Frequently Asked Questions (FAQ) - Ticketing

Q. How do I register (or sign-in) as a merchant?
A. Please click on the "Create a Merchant Login" link and follow instructions, or log into your existing What’s On Ticketing account
Please note: Your What's On Ticketing (reg.whatson.com.au) account is different from your What's On website (www.whatson.com.au) account

Q. I forgot my password, what should I do?
A. If you forgot your password, click on “Forgot your password?” link, then type your email address and click on “Reset My Password” button, and a link to reset your password will be sent to your email’s inbox. If you cannot find it in your inbox, please check your spam/junk box

Q. How do I get started creating an event?
A. Please click on the "Welcome Page" link on the top of the website, below the navigation bar for more details on how to use the ticketing system
    Please follow the navigation bar for step-by-step event creation
    If you have any trouble creating your event, please contact us for support using either email: ticketing@whatson.com.au or phone number: 08 6280 1173

Q. Do I need my bank details?
A. Yes, however, you don’t need to have your bank details immediately. These can be added later in order for What’s On Ticketing to process payment to your account

Q. Can I change my event details after I have completed “Step 6. Approval”?
A. You can the pricing for your event, however, if you want to make other changes, please contact What’s On Ticketing: ticketing@whatson.com.au to assist you with making those changes

Q. Do I need an ABN?
A. No, you don’t. You can still register without an ABN. However, if your business has an ABN, we encourage you to provide it

Q. What is a presenter/production company?
A. Presenter/Production company is the entity that is responsible for hosting/promoting events. In some instances, this may be the Merchant

Q. Can I add more than one presenter/production company?
A. Yes, just click on “Add Another Company” and complete the required details

Q. In the event I don’t have all the information at hand, can I complete at a later time?
A. Yes, however, you must complete each step/page in its entirety. Your previous information will automatically be saved as you progress through the steps

Q. Why can’t I get my event approved?
A. Please refer to the checklist on the “Step 6. Approval” page. Any missing required information will be in red
    Please put your initials where required on the “Step 6. Approval” page
    Please make sure you have ticked the “Accept” checkbox

Q. I’m having trouble uploading my image, what should I do?
A. Ensure your image is 200x200 pixels. If not, please resize/crop your image using your own software (Photoshop, Gimp…) or click on the link provided at that step, please make sure your selected file’s extension is one of the following: .jpg, .jpeg, .png
Please note: PDF files are not images, and will not upload

Q. Can I add more than one venue?
A. Yes, please click on “Put Event on at A New Venue” button at the bottom of the page

Q. Can I reuse my previously created venue?
A. Yes, you can. Your previously created venues will appear in the “Select Event to Work With” box

Q. Do I have to pay for free events?
A. In some cases, admin charges may apply. Please refer to our Terms and Conditions or contact us as these are considered on a case-by-case basis

Q. What is promo code?
A. You can create your own personalised promo code to be used for a discounted amount and/or to track ticket sales

Q. How to I request a refund for my event?
A. Please refer to our Terms and Conditions for more details

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